Patient Information

What to Expect at a Veterinary Appointment

Knowing what to expect at your initial appointment will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Redding and throughout Northern California. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventive care, client education, and providing comprehensive core care and surgical services to Redding pets.

Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment is due in full at the time services are provided or upon discharge of your pet. We accept payment via check, cash, Visa, Discover, MasterCard and American Express. 

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will send you results in minutes.

• Will I be provided with an estimate of costs?

  Before we treat your pet, you will receive a good-faith estimate of the cost of our services. However, unforeseen circumstances can arise that may impact your final bill. 

  We always discuss our written estimate with all clients before they leave our facility. A deposit based on our estimate will be required prior to any further treatment.

• Should I call ahead to book an appointment?

  Yes. Due to the current overwhelming demand for our veterinary services at our Redding veterinary hospital, we are only able to see patients by appointment. 

  No walk-in appointments are available at this time. 

  Please call ahead to book an appointment to ensure we have room in our schedule to see your pet.

  In the event that your pet needs emergency medical attention, please contact one of the clinics listed on our emergency care page.

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• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that another client may be able to use the space in our schedule.

• What types of animals do you treat?

  We take care of domestic dogs and cats of all breeds, shapes and sizes.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an appointment?

  You are financially responsible for the initial examination fee and any diagnostics or treatment that you consent to for your pet’s treatment. This payment is due at the time of service.

  For further hospitalization, diagnostics, or surgery, a deposit is required upfront with payment due in full when your pet is discharged.

• Can you help with my pet insurance?

  We’re happy to help you complete pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.